FAQ

If your questions aren’t answered here, please contact us at Soul Vapor eJuice. We are happy to help!

What's the difference between VG and PG?
PG (propylene glycol) and VG (vegetable glyerine, or glycerol) are ingredients in e-liquid which create the vapor. Both are widely used in a variety of products for human consumption. PG is associated with a stronger “throat hit” but with less visible vapor, whereas VG has a sweetish taste and produces a much more visible vapor. Some vapers find PG irritates their throat and lungs and choose to use VG based e-liquids instead. Our e-liquids are available in several different blend options to suit your vaping preferences.
What nicotine level should I choose?

We offer several nicotine strengths to cater to smokers from all walks of life. Some folks have a friendly relationship with nicotine, while others want to phase away from it entirely. A lot of vapers cut back on nicotine because it has an effect on the flavor of the vapor.

24 mg/mL – Recommended for heavy smokers or people who used to chew tobacco. Not advised for sub-ohm vapers and powerful mods.

18 mg/mL – Recommended for mid to heavy smokers. A great level for phasing off cigarette-level nicotine.

12 mg/mL – Good middle ground for moderate and heavy smokers who may be looking to eventually taper down their nicotine strength. Still might be a bit harsh for sub-ohm vapers.

6 mg/mL – Recommended for light to moderate smokers and people using a sub-ohm device.

3 mg/mL – Recommended for those who “socially smoke” or are using a sub-ohm device.

0 mg/mL – For anyone who appreciates pure flavor with no nicotine.

How do I store my e-liquids and how long do they last?
Store your e-liquids in a cool, dark place that is OUT OF REACH of children, and AWAY from pets! Do not expose e-liquids to excessive heat or prolonged sunlight. Liquids may be stored in the refrigerator – in a place furthest from the freezer. The color may darken with time; however this will not affect the taste. The shelf-life of nicotine liquids is 8 months from purchase date, while nicotine-free liquids can last up to 1 year from purchase date.
How long will it take for my order to ship?
Orders usually ship between 24 and 48 hours after they are processed. You will receive a confirmation email when your order is being processed. After it is shipped you will receive another email with a tracking number for your package. If you place your order during the weekend please allow 1-2 extra days for your package to arrive due to USPS delivery times.
How can I get Soul Vapor eJuice promo codes and discounts?
Subscribe to our newsletter to receive emails announcing sales, promos, new flavors, and events. Also, check out our various social media pages, like Facebook and Twitter, to get special deals. We also sponsor several vaping groups on Facebook where you can enter contests to receive free or discounted Soul Vapor eJuice! Check out which groups and pages we sponsor on our Sponsorship page.
When is customer service available?
We go above and beyond the call of duty for you. We’re available by phone anytime at 843-597-0900. If you don’t get an answer we are busy making your juice, so please leave a message and we will return your call as soon as we can. In most cases within 24 hours. Customer satisfaction is our #1 priority, so if you have any problem at all, we promise to make you smile with a quick response, replacement, or help ASAP. If you choose to submit a message via the Contact Us page, we will get back to you within 24 hours. You can also chat with us on Facebook, Instagram, and Twitter.

Do you ship international Orders?
Yes, we ship pretty much anywhere. Charges for shipping on all international orders are calculated by weight. For Canada, we ship orders via USPS Priority International, and for the rest of the world we use USPS First Class International or USPS Priority International. Please allow 2-4 weeks for delivery. Soul Vapor cannot be held responsible for customs or delivery issues within your home country. We have little control once the shipment leaves the U.S., so if your order gets stuck in customs we cannot re-ship the order until it’s returned to us.
Will vaping help me quit smoking? Can I use vaping products alongside traditional tobacco products?

Vaping has helped us and countless others stop smoking. There is no guarantee it will work for you, though 2.3million users and rising in the US alone can’t be wrong! You can of course use tobacco alongside e-cigarettes, there are no rules. But we tend to find that if you are still craving tobacco, either the e-liquid you are using has too low a nicotine percentage for you, the device you are using is inferior, or the juice brand you were vaping at the time is inferior.

We should point out that a U.K. governing body, PHE (Public Health England) released a report in 2015 that stating that vaping is 95% less harmful than smoking.                                                  

Is nicotine bad for you?

It’s the thousands of toxins in tobacco smoke are the main health hazard connected to smoking. Nicotine itself may have some very positive potential. The nicotine molecule has roughly the same shape and size as a vital neurotransmitter known as acetylcholine. As a result, the nicotine basically behaves like a neurotransmitter and can activate the release of additional neurotransmitters, such as the very popular and useful dopamine, and hormones. It can also stimulate the brains pleasure centers. This is why your brain likes nicotine so much.

Nicotine can help with concentration and memory. The American Academy of Neurology recently published a nicotine health study that shows huge potential for using nicotine to treat neurological disorders. Vanderbilt University’s School of Cognitive Medicine has found that nicotine may actually slow the disease process of Alzheimer’s. The same studies also indicated the possibilities for nicotine to protect people against Parkinson’s disease.

Nicotine is a stimulant, much like caffeine. Nicotine can kick-start your adrenal glands and give you a bit of adrenaline. It can also cause a short-term increase in heart rate and blood pressure, but only temporarily; same as your coffee.

Nicotine’s bad reputation comes courtesy of smoking. The two go hand in hand in the minds of most people. The fact is, smoking generates 7,000 chemicals through the process of combustion, combined with all the horrible tobacco additives that cigarette companies add to tobacco to make it burn faster and accelerate nicotine absorption. Smoking causes the harm, not nicotine.

My mouth gets really dry when I vape a lot; is this normal?
Sometimes vapers have a dry mouth reaction to PG. Propylene glycol is a humectant, which in short means that it loves water. You can also choose a lower PG:VG to reduce dry mouth for those sensitive to PG. Also, stay hydrated! Drinking lots of water also helps to cure “vaper’s tongue”; a common effect from vaping the same flavor for long periods, or not drinking enough fluids.
I don't see a flavor on your site that I'm looking for? Can you make it?
Absolutely! Customer satisfaction is our #1 priority. If you have a favorite flavor profile you don’t see on our menu let us know and we will add it to our site. We are always working on new flavors to add to our growing selection.